New York City Health & Hospitals Corporation, New York, New York
Dear Dr. Bierstock,
I wanted to provide you with some feedback about our experience with your visit and your general approach to assessing HHCAdvantage, the web-based referral management system and HHC Connectx, the Community Provider Services Program, developed and implemented by New York City Health and Hospitals Corporation.
You impressed us with the sensitivity and respect you demonstrated towards our staff and physicians in community practices. Thank you for taking the time to learn so much about the application prior to your visit with us. You already had so much conceptual knowledge of the application that it allowed us to spend our time discussing the evolution of the workflow, challenges and implementation strategies. Your visits with our end-users at hospital sites and at community practices also received much positive commentary. Our physicians and managers were all impressed by your knowledge about information technology, enjoyed your interest in our system, and appreciated your understanding of operational challenges.
Finally we were also especially pleased with how quickly you were able to produce a comprehensive assessment of our application including an accurate description of its functionality, a thorough summary the end-users perspective, and a discussion of the role and opportunities offered by our program services and HHCAdvantage web-based referral management system.
The insight and experience that Champions in Healthcare brought to this engagement has provided us with invaluable feedback that is essential to our development and improvement work. It was a pleasure to work with you.
Sr. Assistant Vice President
NYC Health and Hospitals Corporation
Data Industries, Ltd, New York, NY
Thank you for the outstanding work you have done in performing the assessment of the electronic patient referral system. Your professionalism as well as friendly and affable character shone through not only in our personal communications with you but also in the interviews you have conducted with our client. We have received only positive feedback from everyone you have interacted with.
Your thorough research of our software product in conjunction with the extensive network of professionals you have utilized in performing your analysis has produced a very comprehensive report. We appreciate your timely completion of the project that you have accomplished within the boundaries of the initial cost estimates. We are also grateful for your flexibility, for being readily available and responsive whenever we have had questions for you, for the patience and understanding you have demonstrated in face of our lack of in-depth knowledge of the medical software industry, and for having used your invaluable skills to guide us towards success.
In addition, we cannot emphasize enough how pleased we are about the manner in which you have respected the confidentiality of the information you have received from us. Your trustworthiness, honesty and integrity are unquestionable.
Needless to say that we are profoundly impressed by you and the way you conduct business. The quality of the services you have provided to us has completely exceeded our expectations. We look forward to our continued business relationship.
You have been an invaluable asset to us in our efforts and we would most gladly and enthusiastically recommend you and your company's services to any client considering retaining an expert in the health information technology arena.
Paul Raiffaisen, Principal and Co-Founder
Erika Nagy, In-House Council
Exitcare, Lake Elmo, MN
On behalf of all of the content development staff at Exitcare, I am writing specifically to express our thanks for the guidance and expertise provided by Champions in Healthcare (CIH). We are particularly pleased and proud of the detailed assistance provided with content reorganization, revision and updating endeavors. As we pursue content initiatives for Q3 and Q4 of this year, the development planning provided by CIH will also be critical to our continued success. In view of the recent completion of our licensure agreement with GE Healthcare, these endeavors came none too soon.
We look forward to future collaborative endeavors with CIH.
Gary M Flashner, MS, MD
VP, Medical Content
Advanced MD, Draper, Utah
I wish to thank you and your company, Champions in Healthcare, for your assistance with our recent EMR evaluation project where you reviewed several applications via product demonstrations and conference calls. You also walked me through typical physician office workflows.
I am very much impressed with your clinical knowledge and the detailed questions that you asked these vendors. I'm sure they weren't prepared to go this deeply into their system architecture; thus, I was able to learn much more about their application in a very short time.
I will certainly call on your organization for help as I begin to move into the next phases of my EMR exploration.
Gary J. Baluta
Director of Product Management
AdvancedMD Software, Inc.
Alvarez and Marsal, New York, New York
Champions in Healthcare demonstrated a quick grasp of our needs and the challenges we were facing. They provided sound, creative and helpful recommendations based upon an extensive understanding of the healthcare information technology industry. Reports were generated on time and in a professional format. Their recommendations provided us with a solid framework to make future decisions. They were of significant value to the overall project.
Alvarez & Marsal Healthcare Industry Group